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Both our Servers and our multiple backbone
connections are monitored around the clock. Our custom
made monitoring and control software alerts our network
support personnel whenever a problem with a Server is detected.
Remedial actions include further testing and identification
of the problem, process termination and restart, soft reboot
or hard reboot. Often, a problem with the Server is corrected
within minutes from the time it occurred. |
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ServoBox has
taken many steps to ensure continued and uninterrupted
operation of your Servers. |
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Redundant backbone connections with different
backbone providers ensure high level of network connectivity
(over 99.99%), while UPS, emergency generators, an inventory
of drives, memory chips and other hardware components allows
us to get Servers running quickly in case of hardware failures. |
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“Our Technical Support Staff includes
Unix, Linux, Windows administrators, hardware experts,
network engineers, programmers, and applications specialists.” We
use computerized tracking system to expedite response to
customers' questions, and offer both free and fee based
services. |
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