Support Questions |
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1. |
What is your domain name? |
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What is your email address |
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3. |
When did the problem start? |
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When was the last time it was working |
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| 5. |
Did you install or configure anything before the problem occur? |
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| 6. |
Are you using the same or different computer when the feature was still working? |
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Is your computer part of your office network or stand-alone? |
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Is your computer connected to the internet using a dial-up or dsl connection which one ? |
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Are you using a firewall? Which one? |
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| 10. |
Do you have a system administration? Who? |
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11. |
What is the problem? |
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Emails |
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Which email client are you using: squirrelmail, outlook, netscape, or specify
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Are you having problem in receiving, sending or in setting up your email client?
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Ftp Problem |
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Which ftp client are you using: cute-ftp, wsftp, web-based, via control panel?
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Are you having problem connecting the our ftp server?
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Website |
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Is your whole website inaccessible or just part of it?
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Is there a particular feature or program not working? Which one?
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iii. |
Who develop your website: webfocus or your own developer?
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Dns |
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Who registered your domain name or who is your domain registrar?
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Are you having problem customizing your dns entry?
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iii. |
Is your website not showing the right IP address?
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Scripts/Programs |
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Who developed your website? Webfocus or others?
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Which script are you using: asp, php, perl/cgi, or specify?
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Which database are you using: mssql, mysql, access, or specify?
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iv. |
Are you having problem with a customized program or witha shareware program?
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v. |
Which particular feature has the problem? can you specify the exact url?
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Additional Information: |
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ServoBox. will only use the data collected on this page to answer your query and it will not be shared or used for marketing purposes. |
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