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Servobox Customer Satisfaction Survey
 
1.  Please rate your overall satisfaction with Servobox.
Poor Fair Good Excellent
2. How can we improve the services we provide you? What issues have you experienced that you think we should address?
 
 
3. How likely are you to recommend us to a friend or colleague?
(0 is extremely unlikely and 10 is extremely likely.)
0 1 2 3 4 5 6 7 8 9 10
4. How long have you been hosting Web sites with Servobox?
Less than 3 months
3-6 months
7-11 months
1-3 years
More than 3 years
5. How can we improve our web hosting Program? What can we do to make account management easier?
 
 
6. Please rate our reliability.
Poor Fair Good Excellent
7. Please rate the quality of our services.
Poor Fair Good Excellent
8. Please tell us about your experiences with the following:
  Excellent Okay Not great Terrible N/A
         
Squirrel Mail (WebMail)
           
E-mail interfaces and management
           
FTP
           
FrontPage
           
Antivirus/ Spam filtering
           
Scripting (PHP, ASP, ASP.NET 1.1 & 2.0)
           
MS, MY SQL
           
MS Access
           
Billing and account management
           
Signing up for additional plans
           
9. Do you feel you are getting your money's worth from us?
Yes
No (please explain)
 
10. How important are the following characteristics to you in your Web-hosting company?
  Not at all important Somewhat important Important Very important
       
Customer service/support
         
Reliability
         
Product selection
         
Features (MB, data transfer, etc)
         
Brand/reputation
         
Price
         
Ease of use
         
11. Which Web sites do you use to find information about your business and Web site/Web hosting questions?
1.
2.
3.
12. Please rate Servobox Technical Support.
Poor Fair Good Excellent Haven't used it
13. How helpful was the information you received from ...
  Very helpful Helpful Somewhat helpful Not helpful Haven't used it
         
Phone Support
           
E-mail Support
           
Chat Support
           
14. Were you able to get your question answered the first time you contacted us by ...
  Yes No Haven't used this method
     
Phone
       
E-mail
       
Chat
       
15. Would you like to be contacted regarding your Web Hosting experience? If yes, please leave your username below.
Yes No
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